"Even if this gets settled, I do not believe I will ever get my ring back, the ring my husband proposed to me with back.

"I felt sick to my stomach," Clarius told the publication.

Coyote Ugly Turns 20: Where Is the Cast Now? Some customers are … This is NOT OKAY. Customers are continuing to complain that nationwide jewelry retailer Kay Jewelers is swapping real gems for replicas when repairing or replacing items.

Included was a certificate of authenticity from Gemological Science International — one of three organizations that Kay uses to certify and grade its diamonds before they are sold — for the 1-carat stone. We are continuously re-evaluating our policies and practices to ensure we are providing the highest levels of service at all points of the repair journey. Diamonds are supposed to be forever, unless, as some consumers are alleging, you shop at Kay Jewelers. A Facebook page called Boycott Kay Jewelers has become a clearing house for complaints, with consumers alleging issues including poor jewelry construction, shoddy repairs, and rings that were swapped out for other bands.

Nam Y. Huh/AP/REX/Shutterstock.


In a statement, Kay said that the chain has "rigorous processes in place to help ensure this won't happen. Kay Jewelers is primarily a “bricks & mortar” (B&M) jewelry store chain.

The company noted that employees who handle jewelry are required to participate in ongoing training, which begins with multiple training systems within the first 180 days of employment. What really happened?!?!?!”.

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Now, she doesn't even wear it.

?” FYI: There are NO chipped diamonds indicated on the receipt I received on July 2nd.) Sophie and Aaron still have to take the ring to Kay for the biannual inspection, but they say they'll be more careful from now on. “Are you ready for this?? Greater than 99% of our service and repair transactions are completed without inquiry to our customer service centers each year. Kay Jewelers eventually replaced the jewelry, or stones, of all of the women after the chain said it investigated their claims, but no one ever told them if the corporate office determined what happened. The customer’s jewelry stays within our jewelry Design and Service Centers or, is shipped to the manufacturer that created the item.

She said she believed the original diamond was replaced during an earlier repair at Kay, and that she had never taken the ring to another store for repairs.

She tells me that she will call corporate on Monday to figure out what happened.”. In an exclusive statement to PEOPLE, a representative for Signet Jewelers said: “We’ve been working diligently on the customer complaint you reported on to understand the underlying concerns.

Nevertheless, we take every customer concern seriously and work hard to ensure that when issues do arise, we do everything we can to make things right.

Learn about KAY Jewelers guarantees regarding stone replacement, mounting, cleaning, and inspections of diamonds and color gemstones. When a guest brings their jewelry in for repair or service, it is diamond tested before it is sent out and when it is returned." “They should make a sketch of the inclusions in the diamond,” Gordon said.

We have 241 Design & Service Centers internally, with 2,000+ employees are skilled artisans held to our exact standards.”, RELATED PHOTOS: UPDATED! “July 2nd, 2018 – I take my wedding ring (both the engagement ring and band) to Kay Jewelers In River Oaks Mall to have it serviced. I explain to the employee (who happens to be the store manager) that the ring is not mine and proceed to show her pictures.


KPRC-TV reported that Sophie Long had to have her ring replaced for a different sized ring after she had beat cancer and regained the weight she lost.

If your diamond comes with a Gemological Science International, or GSI certificate, the stone has a number inscribed in it. Chrissy Clarius in West Virginia said she discovered her diamond was replaced with moissanite, a cheaper stone, when she left it at a Kay Jewelers in Maryland. Crooked, because Aaron said the Kay Jewelers warranty he purchased guarantees the company will replace any diamond if it chips, breaks, or is lost.

Every one of our Design and Repair Service center managers and leaders have deep experience as jewelers, each with a high level of training and relevant accreditations,” representatives for Kay Jewelers said.

Sends the ring out and says that the repair will take about 2 weeks to complete.”, “I receive a call from an employee at the store about 2 weeks later. Of course it is. Darshae East described her experience in detail on Facebook. “As soon as they heard about the problem, they should have gone in and tightened up the intake and outgoing of repair jobs.” Kay Jewelers review with 2 Comments: I went to look around last year an i asked did they fix rings that weren't brought there they said yes it was a Diamond band... Kay Jewelers - Fake Dimonds Apr 24, 2019 @ Pissed Consumer

Greater than 99% of our service and repair transactions are completed without inquiry to our customer service centers each year. ©2020 FOX Television Stations, Report: Kay Jewelers Swaps Diamonds With Fakes, $5K Fine for Students Who Won't Shake Teacher's Hand, YouDecide 2020: View vote totals from the general election, Balance of power: Senate, House race results start rolling in, Election 2020 results: Vermont, Virginia go to Biden, Kentucky called for Trump, 'Eliminate every excuse:' Milwaukee group offers rides to the polls, Judge orders USPS to sweep for delayed ballots in key battleground states, 2020 We Energies Cookie Book to be available online Nov. 4, Driver in critical condition after striking 2 trees, parked vehicle, Milwaukee police seek help in search for missing 3-year-old boy, Wisconsin DHS: COVID-19 cases up record 5,771; deaths up 52, Community group faces questioning while helping at the polls. ICE Limitations. Here's a state-by-state guide to casting a ballot on Tuesday, Princess Diana died when Harry was just 12 years old, Ben Higgins' Fiancée Jessica Clarke Says She's 'Never Felt More Beautiful' at Wedding Dress Fitting, Two-Time Cancer Survivor Tarek El Moussa on What Battle Taught Him: 'I Want to Live for My Kids', Asante Blackk, 19, on Voting for the First Time: 'My Generation Is a Very Capable Generation', Miss Georgia Teen USA Wants Others with Hearing Loss to 'Have a Room Full of People Clap for Them', The Sweetest Photos of Princes Harry with Diana, First-Time Voters Across the Country Share Why the 2020 Election Matters to Them.   Nicole Largent's entire ring disappeared after she dropped it off at a store in West Virginia. She said Kay Jewelers, where Aaron purchased the set, said the rings couldn't be altered as she needed, so the store would replace the rings with new ones two sizes bigger.

  (you guessed it) NOT MINE,” she wrote. A small percentage of work is completed by expert Signet-approved manufacturers and specialists. “I kind of looked at her like, ‘What about it?’ And she said, ‘Well, it's fake.’"

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My ring is back, but apparently I have two chipped diamonds in my center stone that need to be replaced. Sophie saved every receipt from when she took her ring in for inspection or cleaning.

/ MoneyWatch. Getting your ring appraised by an independent third party is always a good idea. Clarius said when she took the ring to Kay for testing, they said the stone was a diamond. Sophie picked up her new rings at the Galleria (Houston) store a few weeks later. Gordon said you should ask to see your diamond under the microscope, too, when you leave it and then when you pick it up again. “She asked me, ‘Do you know about your center stone?’" Sophie recalled for Davis.

Our stores will be closed until noon on Tues. Nov. 3 to give our teams time to vote. This isn’t the first time the retailer has faced these allegations: A 2016 Buzzfeed exposé also uncovered a similar case of a woman whose $4,299.99 diamond was swapped with a different stone when she brought it in for a repair.

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