I have TV (KD-55XF7596) and soundbar (HT-X8500), both are made by Sony, TV have latest (6.6520) firmware installed and HDMI ARC connection doesn't work reliably. Or can you advice on where should I post this feedback? Step 4 – ARC Issues This step is specifically for people who are having problems with ARC (Audio Return Channel) on connected sound deviced such as Soundbars, AV Receivers and Home Theatre Systems. Lleva a cabo un restablecimiento de la alimentación del televisor y el sistema de audio: Desconecta los cables de alimentación (cables de red) y el cable HDMI del televisor y el sistema de audio. Productos & soluciones profesionalesContactoInformación empresa, Términos/condiciones uso WebPolítica de privacidad. Si solo uno de los dispositivos es compatible con ARC/eARC, la función HDMI® ARC/eARC no se puede activar. ¿Qué es la función Canal de retorno de audio (ARC)? Para obtener el máximo partido de la visita a Sony.es, cambia la configuración para permitir la ejecución de JavaScript. Reserva, realiza un seguimiento o, incluso, evita una reparación. En el televisor, establece los ajustes de los altavoces en. The irregularities you are experiencing are due to EMI (electro-magnetic interference) on your HDMI ARC cable. En los ajustes de los altavoces del televisor, establece, En el mando a distancia suministrado, pulsa el botón. Te recomendamos que descargues e instales alguno de estos exploradores: Nuestra web no está optimizada para tu explorador. Forward this to someone who works on firmware. Tell us more about 'broken ground loop isolator for Cable TV'. Ponte en contacto con el equipo de soporte de Sony. I want to disable Bravia sync since I dont require it. Déjalos desconectados durante un minuto aproximadamente. There are many reasons why even a Premium Certified cable might encounter issues. I've only had my TV for a week. I connected the soundbar with both optical and HDMI so I can get sound when ARC fails. But preferably since you might be using your PS4 for HDR gaming a HDMI Premium Certified Ultra Speed cable.

Desconecta el cable HDMI de ambos dispositivos y vuelve a conectarlo. But preferably since you might be using your PS4 for HDR gaming a HDMI Premium Certified Ultra Speed cable.

El sistema de audio no produce automáticamente sonido al conectar el cable. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you insist on EMI, only logical conclusion is that Sony Bravia doesn't comply with the EU directive 2014/30/EU and shouldn't be on the EU market  ... or maybe there is something that could be done on firmware side? Tell us more about 'broken ground loop isolator for Cable TV'. I only use my av receiver for the sound and not the tv speakers. Desconecta los dispositivos externos de terceros, como decodificadores por cable, receptores de satélite o consolas de videojuegos, y lleva a cabo los pasos de resolución de problemas solo con el sistema de audio conectado al televisor. The above 3 steps should fix most problems but if not, sometimes the ARC needs to be enabled in the settings of the device.

Sincerely a joke for $1600 tv. Cables without the HDMI Premium Certified label (orange label on packaging) have not passed the EMI testings required by the certification programme. Encuentra información y recibe notificaciones instantáneas sobre tu producto. Visita nuestra comunidad y comparte tus experiencias y soluciones con otros clientes de Sony. Reparación, garantía y piezas de repuesto. Si este ajuste está disponible para tu producto, establece, Conecta un cable HDMI de alta velocidad al puerto. Los dispositivos de terceros pueden provocar que las funciones Control for HDMI (Control para HDMI) o BRAVIA Sync del televisor y el dispositivo de audio dejen de funcionar. Cables without the HDMI Premium Certified label (orange label on packaging) have not passed the EMI testings required by the certification programme. so after more digging around in my setup, I found broken ground loop isolator for Cable TV so it's quite possible this was the cause of problems, too early to be sure but I update the thread after few weeks. There are many reasons why even a Premium Certified cable might encounter issues. Si necesitas información específica del modelo para completar cada paso, consulta tu manual. I've checked my HDMI cables and they have certification, no need to buy another one. TV: SONY - BRAVIA KDL-55W805C Soundbar: Yamaha YSP-1600 When I got the soundbar last week, I used HDMI arc from the TV to the soundbar and changed a couple of settings and bingo, it sent its audio to the soundbar (I just use TV apps like netflix). Yamaha receiver as well. When ARC works, list of devices for Bravia Sync looks like this (both connected devices are identified): When ARC doesn't work, list looks like this (type changed to Playback_1 and AudioSystem): It's completely random, you turn on the TV one day and ARC works, another day not, same thing with restarts. No hay sonido al conectar mi televisor a través de ARC (canal de retorno de audio), Productos y categorías aplicables a este artículo, Preguntas frecuentes sobre la función ARC (canal de retorno de audio) del televisor BRAVIA. Vilkår for brug af webstedetBeskyttelse af pers. I'm keeping an eye on bravia reddit to see if more people are having ARC/Bravia sync issues caused by ground loops and sure enough they have, https://www.reddit.com/r/bravia/comments/cfy98z/xe90_just_updated_to_oreo_arc_issue_with_soundbar/, https://www.reddit.com/r/bravia/comments/chjrzr/bravia_sync_after_update_dont_work_for_older/, Solutions & produits professionnelsContactez-nousSociété, Conditions D'UtilisationPOLITIQUE DE CONFIDENTIALITE. Funny enough HDMI CEC works even when soundbar is not recognized as HT-X8500 so I can still change volume with TV remote control. Si solo uno de los dispositivos es compatible con ARC/eARC, la función HDMI® ARC/eARC no se puede activar. If none of the above is your case, then please make sure the length of your HDMI ARC cable is not longer than 1 to 1.5 meters. Vuelve a conectar el cable HDMI a la entrada. Forward this to someone who works on firmware. We’re aware that you may be experiencing sound issues—via the ARC port connected to your Sound Bar, A/V Receiver or Home Theater System—when switching on your TV from standby. I have TV (KD-55XF7596) and soundbar (HT-X8500), both are made by Sony, TV have latest (6.6520) firmware installed and HDMI ARC connection doesn't work reliably. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Por lo visto JavaScript está deshabilitado en el explorador. No vuelvas a perderte ninguna actualización. Para disfrutar del sonido del televisor, deberás conectar el sistema de audio con un cable óptico o un cable de audio. No se emite sonido desde el televisor o reproductor de Blu-ray Disc aunque el televisor y el altavoz inalámbrico estén conectados a través del cable HDMI. Could you explain what you mean, or perhaps even upload a photo?

I don’t like the way it keeps popping up that it is changing speaker source when it doesn’t need to. HDMI-ARC issues with Sony bravia TV (KDL43W807CSU) and Philips soundbar I am unable to achieve the HMDI-ARC connection between Sony bravia TV (KDL43W807CSU) and soundbar (Philips HTL5140B). and because I have everything connected via HDMI, possible ground currents flow through HDMI cables and can cause interference especially on signals without differential signaling ... Now I have working ground loop isolator so in few weeks I should be able to tell if that was the cause of my problems or not. Funny enough HDMI CEC works even when soundbar is not recognized as HT-X8500 so I can still change volume with TV remote control. The irregularities you are experiencing are due to EMI (electro-magnetic interference) on your HDMI ARC cable. Mantente al día con una cuenta Sony y recibe noticias y promociones. Please replace your current cable with at least a HDMI Premium Certified High-Speed with Ethernet cable. Yes! Using brand new HDMI high speed cable, connected between correct Sony TV HDMI-ARC port (HDMI 4) and correct soundbar ARC port. Enciende primero el televisor y, a continuación, el sistema de audio.

Thanks for keeping us updated. This is a problem for me too. by broken I mean no longer functioning, it is something like this: https://www.amazon.com/Isolation-Transformer-Ground-Loop-Isolator/dp/B00B2HFE2O/ref=pd_lpo_sbs_23_t_... it should isolate ground potential on coaxial cable from cable tv provider to prevent ground loop, more here: https://en.wikipedia.org/wiki/Ground_loop_(electricity). If you insist on EMI, only logical conclusion is that Sony Bravia doesn't comply with the EU directive 2014/30/EU and shouldn't be on the EU market  ... or maybe there is something that could be done on firmware side?

If none of the above is your case, then please make sure the length of your HDMI ARC cable is not longer than 1 to 1.5 meters. Conecta los cables de alimentación del televisor y el sistema de audio, y enciende ambos dispositivos. and because I have everything connected via HDMI, possible ground currents flow through HDMI cables and can cause interference especially on signals without differential signaling ... Now I have working ground loop isolator so in few weeks I should be able to tell if that was the cause of my problems or not. Doing tidy cable management, placing powerful sub-woofers/speakers too close to the cable, or placing strong radio emitters such as routers or repeaters very close to the running HDMI ARC cable can also cause issues. Sony elevated the issue. When ARC works, list of devices for Bravia Sync looks like this (both connected devices are identified): When ARC doesn't work, list looks like this (type changed to Playback_1 and AudioSystem): It's completely random, you turn on the TV one day and ARC works, another day not, same thing with restarts. Puede que haya una versión más reciente de tu explorador, Historias, consejos y trucos de nuestros embajadores fotográficos europeos, Películas, juegos y más con Android TV para BRAVIA® de Sony. I connected the soundbar with both optical and HDMI so I can get sound when ARC fails. I can get it going but have to leave the receiver on at all times. Audio Return Channel (ARC) Home Theater System sound issues on Sony’s Android TVs (2016-2018 models) after Android™ 8.0 Oreo™ update. after two weeks with working ground loop isolator I no longer have problems with ARC or Bravia sync ... so crux of the story: If you are having problems with ARC and Bravia sync, disconnect coaxial cable of cable tv/antenna from your AV equipment to see if it helps or not. I'm keeping an eye on bravia reddit to see if more people are having ARC/Bravia sync issues caused by ground loops and sure enough they have, https://www.reddit.com/r/bravia/comments/cfy98z/xe90_just_updated_to_oreo_arc_issue_with_soundbar/, https://www.reddit.com/r/bravia/comments/chjrzr/bravia_sync_after_update_dont_work_for_older/, Produkter & løsninger til professionelleKontakt OsCompany Info.



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